Training
People are the most important resource in any business our
services enabling clients
to obtain the maximum benefit from investment in technology
through comprehensive user
training programmes. A range of general and application
specific programmes are
available, including training on specialist systems.
Technical Support Assistance when and where it is needed, providing peace
of mind and sustainable business
technology solutions. Proactive support is a feature of our
unique service, constantly
monitoring critical resources to identify potential problems
before they become major issues. Physical, remote and telephone assistance are all
available giving a range of channels through
which to gain rapid resolution to difficulties. Forthcoming
developments to our service are to
include comprehensive online support resources enabling
support call logging, and real time
monitoring of progress to solutions.
Telephone support
Support calls can be handled in the traditional way, and
will appear on the online systems
providing a variety of channels for gaining quick resolution
to difficulties.
Remote Support
Missing Link utilise secure remote access technologies to
enable many problems to be solved
without the requirement for a time delaying onsite visit.
Onsite Support Where a physical presence is needed, we can quickly get
our skilled engineers to your location.
Online Support For further details of the forthcoming web based support
mechanisms improving the quality of
service that we offer, visit the online support section of
the website.
Maintenance
Performance and reliability assurance. outsourced technology
solutions, allowing our clients
to run their core operation without the unnecessary worry of
managing their IT strategy and systems.
Missing Link offer proven services, tailored to the needs of
individual clients to optimise
the quality, effectiveness and reliability of their IT
environment.
