IT Support

Place your IT Support in safe hands with Missing Link. Whether your IT network is accessed and located on-site or ‘in the cloud’, the Missing Link IT Support offering is a cost effective method for providing pro-active remote and on-site IT Support for all your business critical Managed Services, Applications, Hardware and Software.

All of our support contracts are built on a modular level so your support will be unique to you, providing you with the bespoke support and SLA’s your IT infrastructure and critical systems require whilst ensuring you’re not paying for services you don’t require..

Our Support is available on a 24 x 7 basis, utilising the very latest in pro-active, remote monitoring software, you can be safe in the knowledge that your systems are being constantly monitored around the clock. Our highly qualified team of support desk engineers have one objective in mind, to make your life; as our client, easier by taking away your concerns about IT and replacing it with peace of mind that you are getting value from your IT and that it helps, not hinders your business.

IT Outsource

Missing Link have the in-house capability, infrastructure, systems and expertise to fully accommodate, support and manage all of your IT requirements under one fixed monthly payment, with no Capital expenditure requirement. .

Missing Link can be your single ‘one-stop-shop’ for all your outsourced IT requirements as a business. At Missing Link we have the portfolio to fully support both your internal users of IT and your requirements from your IT for your clients. Speak to one of our Account Managers today about the many and varied ways we can do this for you.

Security

IT Security and Protection of your companies’ data is very big business. As your business grows, your IT infrastructure and data within it will also grow. All Businesses could be the victim of cyber fraud and network infiltrations without the right network security safeguards in place, this in turn could have a serious impact on your business if you’re targeted. .

An infiltration on your business systems could lead to significant downtime whilst you spend valuable time trying to recover valuable customer and financial data..

Cyber threats have increased in recent times, and even more difficult to identify and therefore protect your business systems from them. The time taken to recover your data and/or money to get the business up and running again could be fatal. Missing Link can help you avoid all of this, speak to one of our dedicated professionals today.

Monitoring

Businesses are ever more reliant on their IT infrastructure as a reliable resource to be the engine for future growth. Missing Link can monitor and manage your IT to ensure seamless results and minimal downtime for you, our client. .

Missing Link can keep an ever watchful eye on your IT infrastructure on a pro-active basis to maintain and safeguard your business critical systems. Our 24/7/365 professional monitoring utilities provides in-depth reporting on all your hardware and software assets and activities, ensuring that the money spent on your IT systems is a productive long term investment and downtime is kept to a minimum.

Virtualisation

Virtualisation is a relatively new, yet tried and tested method of getting more out of your physical IT infrastructure, whether your Servers be on or off-site and accessed remotely, virtualisation allows companies to consolidate and improve efficiency of their server infrastructure by increasing and utilising a physical Servers capability..

Missing Link are fully capable to assist you with this, having proven expertise in both VMWare and Hyper V Technologies as the two market leaders in virtualisation, Missing Link have delivered many virtualisation solutions to our clients and helped demonstrate significant cost savings over a given period. Get more our of your IT and speak to us about Virtualisation.

Disaster Recovery

Downtime inflicted on your business as a result of your IT systems can have a negative impact in so many ways. As a company, if you have ever experienced downtime, or indeed calculated the ‘real-time cost’ of losing your systems you will know how serious these implications can be.

For some businesses, losing your critical systems for even one hour could potentially cost thousands of pounds in lost revenue. Preventing significant downtime for your business doesn’t just stop at an effective off-site backup solution; it must also incorporate a rapid restoration plan. Missing Link have proven experience in this, and have heavily invested in ‘best of breed’ IT systems and solutions to be able to restore your system remotely, often within minutes.

Business Continuity

Effective Business Continuity is another essential part of your unique Disaster Recovery Plan. Business continuity should be the whole objective in any DR plan. At Missing Link, we have the on-site Datacentre level capability to restore your systems data in our virtual environment in minutes.

Taking your data off-site in a safe protected fashion is one thing, but the ability to take that off-site data and restore it into a working off-site Server infrastructure, accessible to your business, as quickly as possible is paramount.

Compliance

The world of compliance in modern IT is a complicated one. At Missing Link we have dedicated experts in IT compliance; be that Microsoft, or any other vendor, Missing Link can assist.

Reduce the effort, time and cost of assessing your systems throughout your network. Find and prioritise configuration lapses to stay in continuous compliance, share configuration data with your applications to centralise information and assign tasks accordingly, in the confidence you’re compliant.

Missing Link have many accreditations, and vast experience in even more. Missing Link are Microsoft, HP and Dell accredited, amongst others.

Multi Site Solutions

All of the products and services utilised and sold by Missing Link have the capability to accommodate multi-site companies, our bespoke software development and remote support offerings in particular very much lend themselves to customers with more than a single site.

Our multisite customers often ask us to provide a solution to connect those sites and enable the sharing of data, documents and applications. When each office has its own data, accounts, email and IT processes for maintaining customer details, it’s all too easy for working practices to become confusing and disorganised.

Remote Working

How and from where we work is a constantly moving target.

Employee’s are increasingly on the move, leaving stationary points of security and working from wherever their business needs them to.

As our business world extends to colleagues across towns, cities and countries a, we constantly seek ways to connect and collaborate effectively and efficiently. Remote working is the now, and the future; being able to access your IT systems securely, from anywhere with an internet connection is the requirement for so many individuals and businesses of their IT in this modern age and Missing Link have the solutions and Datacentre infrastructure to provide you with the perfect secure, remote working solution.

ADSL

ADSL is the most widely available connectivity option in the UK.

More than 99% of the UK population can access ADSL (due to the low cost) and so ADSL remains the favoured connectivity option for many businesses. However, the speed and connectivity you’ll experience has many variables, and with the IT Market constantly increasing the number of products and services available through good connectivity, sometimes ADSL may not be sufficient for your business needs. For this reason it is worth reviewing your options at least once a year. Speed issues mainly arise from the distance from the local telephone exchange, quality of the copper home line, peak times & other intangibles such as electrical interference from local sources.

Missing Link can assist you in assessing as to whether your ADSL speed would be suitable to utilise Cloud Services in some shape or form.

Mobile Data

The term ‘4G’ (Fourth Generation) refers to mobile connectivity’s latest high-speed offering; connecting to the internet faster than ever before. 4G launched in the UK in 2012 and will soon take over from 3G as the leading technology in mobile data.

Missing Link have the relationships and in-house expertise to advise our clients on the most efficient and cost effective solutions available from vendors to best utilise the latest in mobile data technology.

Wireless (FTTM)

FTTM (Fibre to the Mast) delivers superfast internet speeds with minimal shared bandwidth. It is a faster, reliable, and significantly cheaper alternative to fibre leased lines.

For high-demand users who require superfast speeds, FTTM can provide 100Mbps download (which can be upgraded to even faster speeds if required) and 10Mbs of upload speed. 5-10Mbps speeds can be provided for users that do not need the increased speed and bandwidth.

The FTTM service is ideal for businesses that are quite some distance away from a local cabinet and need the speed to be able to work more efficiently.

Speak to your Account Manager or contact us for further details.

Leased Lines

Ethernet is the most widely installed Local Area Network (LAN) Technology.

Ethernet is best described as ‘how networked devices can format data for transmission to other network devices on the same network segment, and how to put that data out on the network connection’.

Ethernet defines two units of transmission, packet and frame. The frame includes not just the “payload” of data being transmitted but also addressing information identifying the physical “Media Access Control” (MAC) addresses of both sender and receiver, VLAN tagging and quality of service information, and error-correction information to detect problems in transmission. Each frame is wrapped in a packet, which affixes several bytes of information used in establishing the connection and marking where the frame starts.

Generic Ethernet Access (GEA)

GEA connectivity cleverly combines both existing broadband and Ethernet infrastructures to provide a cost effective, reliable and robust connectivity solution.

Just like fibre broadband, GEA utilises the existing copper infrastructure between your premises, the closest cabinet and the exchange and also offers you a dedicated and uncontended Ethernet based connectivity solution, offering speeds of up to 20Mbps, along with minimal installation costs and lead times.

Ethernet First Mile (EFM)

Ethernet First Mile (EFM) is a copper based Ethernet connectivity solution that is highly robust and reliable, providing high bandwidth connections of up to 35Mbps for your business.

EFM is ideal for businesses that require dedicated, permanently available bandwidth connectivity with cost in mind, more cost effective than fibre based connectivity services, EFM is ideal for small businesses with sophisticated requirements such as cloud services, VoIP, centralisation of systems and servers, high email usage or multi-site purposes.

EFM is compatible with other solutions such as MPLS, VoIP and Cloud, which all require a higher speed of connectivity and, when positioned correctly offers a real cost benefit when compared to leased lines, also with significantly shorter installation times.

Telephony & VoIP

Missing Link combines internal expertise with external relationships to provide the very best Telephone Solutions on the market. We have relationships with most of the major hardware vendors and the expertise in-house to not only size and cost your solution, but manage and maintain it once installed.

We have the expertise to consult with you; cross checking your connectivity, available up and download speeds to match that the right solution for you.

All Missing Link Telephony solutions are feature rich and scalable. Missing Link’s VoIP telephony solutions are packaged with cost, scalability, size and features at the forefront of our thinking. Our VoIP systems combine sophisticated functionality and easy installation with cost-effective pricing. Using your existing IP network, VOiP can offer you all the functionality of a traditional telephony system / PBX with so many more features and benefits; such as conferencing, collaboration and networking; increasing the productivity and professionalism of the collaboration within any given business.

Contact our in-house Telephony advisor for an informal chat today.

Mobile Data

Internal expertise and productive and healthy external relationships with vendors combine to provide a great buying platform for your mobile data requirements. Providing the very best in Tariffs from EE and O2 amongst other providers. .

Whether you’re looking at options in relation to getting a more cost effective contract going forward or you’re simply unhappy with the performance of your current mobile devices, Missing Link are in a position to help.

Speak to one of our informed team today.

Handsets & Devices

At Missing Link, we have the right external relationships in place with key vendors in mobile handsets and devices. Should there be a particular phone or device you would like to have, all options are open with Missing Link.

Speak to our internal Telephony solution advisor to understand more about our latest offerings in collaboration with the best tariffs to suit your business needs. Want the latest handset or mobile device? Talk to Missing Link.

Device Management

Our expertise in the marketplace combined with the very latest in asset inventory and monitoring software enables Missing Link to help your company manage and utilise all your handheld ands mobile devices.

Whether you’re looking for a permission based administrator system or whether you want your mobile workforce all on the same devices with the same features, Missing Link can assist you.

Network Tariffs

Missing Link can access the best network tariffs from all the main vendors and offer best advice on the right tariff to meet your needs.

Ask to speak to our Telephony advisor for further information regarding the very best latest offers.

Cloud Servers

A dedicated cloud server provided by Missing Link could prove more cost effective and increase your uptime as it would be off-site (avoiding all those local costs that come with housing a Server) and managed by professionals for a fixed monthly fee, allowing you to get on with running your own business.

Here at Missing Link, we work very closely with businesses to recommend the best model for your business; we build, design and implement platforms which may be Private, Public or Hybrid solutions, wholly dependent on your business objectives and budgets.

No more concerns over licensing, lack of capacity, replacing the faulty hard disk and the potential downtime that may come with all of the above, a Cloud Server provided by Missing Link is managed by experts 24 x 7 x 365.

Cloud Backup

Missing Link’s cloud backup is daily, automated, off-site and easy to use, manage and install. Missing Link deliver their Cloud backup offering as an entirely managed service with built in monitoring, management and administration, leaving you with the peace of mind to concentrate entirely on the running of your own business.

It is reported that 80% of businesses affected by a major data loss incident either never re-open, or close within 18 months. Getting your data off-site on a daily basis also can help limit human error, and, in the event of a disaster on-site, you have the peace of mind of knowing your data isn’t on-site (only) too.

Hosted Desktop

Missing Link Hosted desktops give you all the advantages of having sophisticated on-premise user infrastructure but at a greatly reduced cost, hosted and managed remotely costed at a fixed monthly fee.

Additional features, software and capacity can very quickly and easily be added so you will only pay for what you use. Hosted Desktops are accessible from anywhere no matter what device you are using whether it be a laptop, PC, mobile phone or tablet.  You can log onto your desktop and access your device, applications and data run in our secure data centres as opposed to your local equipment. All you need is a secure internet connection.

Hosted Exchange

It may be the case that your connectivity is adequate enough to consider the merits of having your Email system hosted and managed off-site by a third party, therefore avoiding all the usual local costs, complications and time spent by your business managing any issues that may arise from an on-site Exchange solution as a result.

Missing Link can offer a Microsoft Hosted Exchange, which would enable us to look after your Email system on your behalf. It would be hosted, managed and pro-actively supported 24 x 7 x 365 off-site by Missing Link.

As the customer you would access this professionally managed system via your secure internet connection, and with a fixed monthly ‘cost per user’ mailbox. Take all that local pain away with your Email system and have Missing Link host and maintain it on your behalf. Any upgrades and licensing issues would be pro-actively managed by us and included within your monthly cost.

Office 365

Microsoft Office 365 is the latest ‘Office suite’ product from Microsoft. It offers all the usual applications such as Excel and Word and comes with some additional features too, and Emails all built in to one, web based product.

This latest offering from Microsoft is in keeping with the cloud based product set currently flooding the IT Marketplace. Although this offering is available direct from Microsoft, Missing Link would always recommended that such a solution be implemented and managed by professionals, and here at Missing Link, this is what we do.